Idox plc, a leading information management solutions provider, has chosen C3 as its telephony technology partner.
Idox offers a comprehensive Interactive Voice Response (IVR) service that manages voter registration on behalf of 42 local authorities nationwide.
At present, more than 4 million voters access the electoral registration via IVR through using popular communication channels, such as telephone, the internet and SMS. A significant number of voters confirm their details via telephone, and Idox has invested in an IVR system from C3 to support this popular service.
The new IVR system, which now runs entirely over SIP, has been fully customised to meet Idox’ requirements and has been integrated into the company’s database to ensure that all voter updates are recorded live.
The system has been developed using C3’s Fusion software so other applications can easily be written and added to the system, future-proofing Idox’ investment.
“We are very impressed with C3 and are confident in their ability to deliver the service that we require within the scheduled timeframe,” said Glen Norman, Idox e-Elections Product Manager.
“Investing in C3’s software allows Idox flexibility to expand its services when required. For example, we can now create new call services to the elections and other markets.”
For information about Idox visit www.idoxgroup.com.
About C3
C3 is one of Europe’s leading suppliers of telecommunication platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing and Customised Call Handling Solutions including Tier1 PCI Compliance. For over 20 years, C3 has installed telecommunication technology in more than 26 countries with clients including BT, Cable & Wireless, Vodafone, Oxygen8 and 4D Interactive. The company recently received a 94% customer satisfaction rating from research company BenchmarQ.
C3
The Jeffrey’s Building
St John’s Innovation Centre
Cowley Road
Cambridge
CB4 0DS
T: 01223 427 700
About Idox
Idox plc is a supplier of software solutions and services to the UK public sector and increasingly to the wider corporate sector. It is the leading applications provider to local government for core functions relating to land, people and property, such as its market leading planning systems and election management software. Over 90% of UK local authorities are now customers.
Idox plc is one of the largest providers of electoral management systems in the UK covering a voting population of over 13 million people.
To further discuss our full range of services please contact Desiree Weston at desiree.weston@idoxgroup.com or visit www.idoxgroup.com
Idox plc
2nd Floor
Chancery Exchange
10 Furnival Street
London
EC4A 1AB
T: 0870 333 7101
