Hosted telecommunications specialist Sundial Telecom is planning the re-launch of Call Manager, one of its flagship call handling products.
The company, based in Cambridge, plans to add additional functionality to the call answering service, which gives small businesses a single telephone number and reliable call forwarding/ auto attendant.
The decision to re-launch the platform is a direct result of the recent improvements Sundial Telecom has made to development time. With the help of C3’s Fusion IVR platform, the company announced last month that it had halved time-to-market and would be considering a range of new projects as a result.
“Now we have Fusion in place we are able to drive forward the development of Call Manager and make changes to the platform that we may not have considered before,” explains Shane Carter, owner of Sundial Telecom.
“We want to make Call Manager more flexible and improve the configuration options available to our customers. With Fusion, we have the ability to make improvements, or develop entirely new call services, very quickly and effectively.”
Sundial Telecom has been using Fusion IVR for three months and has already reported a 50% reduction in development time. The team expects to improve that time as they become more accustomed with the program.
Fusion allows anyone to rapidly develop and deploy interactive voice response services, using an intuitive drag and drop graphical interface. The result is a powerful service creation and code generation tool that will drastically reduce operational costs meaning businesses can focus on providing successful applications.
C3 is one of Europe’s leading suppliers of telecommunication platforms for Interactive Voice Response (IVR), Messaging, Call Conferencing and Customised Call Handling Solutions. For over 20 years, C3 has installed telecommunication technology in more than 26 countries with clients including BT, Cable & Wireless, Vodafone and Virgin Media. The company recently received a 94% customer satisfaction rating from research company BenchmarQ.
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About Sundial Telecom
Based in Cambridge in the UK, Sundial Telecom was established in 1996 to provide hosted telecommunication services to the SME business and start up community. By offering a variety of web enabled services Sundial Telecom makes it easy for customers to configure and manage their call services online. The company has a wealth of knowledge in the hosted telecommunication area, offering bespoke services to many of its clients.
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T: 01223 200 000