FAE/Technical Support

FAE/Technical Support

UltraSoC Technologies

Job Title: FAE/Technical Support

UltraSoC Technologies is looking for a highly capable and dedicated addition to their team. UltraSoC’s groundbreaking silicon IP is already changing the way systems and software created around complex SoC devices with multiple heterogeneous processors are debugged.

Tasks

· Supporting sales with technical inputs to customers
· Supporting sales with design-in
· Supporting customers with development and use of the product
· Answering queries from prospects pre-sales
· Doing demonstrations to customers at shows or events
· Presenting technical seminars & workshops
· Acting as liaison between customer and factory
· Understanding customer requests & ideas; ensuring these are captured and fed back to factory
for consideration
· Developing scripts, tools to support demonstrations
· Developing scripts, tools for customer use to help make the product easier to use
· Establishing processes in UltraSoC for product release and NPI
· Writing documentation (app notes etc)
· Establishing processes for customer support and customer portal (eg Salesforce’s SupportForce)

Skills & requirements

· Must have good understanding of semiconductors and IC design process and tools
· Must have experience of IC or FPGA Design (Verilog, VHDL)
· Must have experience of programming (C, Python)
· Must have experience with debugging and tools (JTAG / software debug, e.g. Lauterbach or
DS5)
· Must be able to use development tools, Linux and IDE (Eclipse)
· Must be comfortable dealing with customers and presenting technical subjects
· Must have good communication skills (written & in person)
· Must have good inter-personal skills
· Ideally have some experience with software or web eg setting up support tools or customer
portals (Bugzilla, Supportforce or similar)
· Must be a “self starter” with initiative and capable of managing their own work
· Will involve international travel (25%)
· Must have the right to work in the UK

Candidates should email HR@ultrasoc.com, reference the position in the subject line, attach their full CV and include an introduction in the email text.